Cypress
5-16-11, 10:59am
I went to a Garden Show in March. This year, I have planned to have a new roof installed, gutters and restore my chimney. At the show, I spoke with a contractor from Gutter Helmet as well as other larger commercial roofing contractors. On Friday afternoon, I received a startling call from a sales man at Gutter Helmet confirming a Saturday appointment. I never made one and had to tell him twice do not come to my house. Granted I spoke with someone at the show, but do not recall fixing any appointment.
I checked phone messages and found a voice message from the same company a few hours earlier saying the same thing. The salesman double checked but the 800 phone service just made the appointment without confirming I was available. Buyer Beware. No wonder folks are leery of speaking and giving out personal info at shows, you get pushy sales people months later.
As I had not heard from any company I spoke with at the Garden Show, I went ahead and found a qualified roofer and took care of this on my own time. I am still ruffled at the thought of some guy showing up. If I hadn't answered my phone at that moment, he would have been knocking on my door Saturday. So, this company managed to annoy me and I am telling others to think twice about calling for service. Who trains sales people to be so pushy? The marketing strategy only pushed away a client and whoever else cares to listen to me.
I checked phone messages and found a voice message from the same company a few hours earlier saying the same thing. The salesman double checked but the 800 phone service just made the appointment without confirming I was available. Buyer Beware. No wonder folks are leery of speaking and giving out personal info at shows, you get pushy sales people months later.
As I had not heard from any company I spoke with at the Garden Show, I went ahead and found a qualified roofer and took care of this on my own time. I am still ruffled at the thought of some guy showing up. If I hadn't answered my phone at that moment, he would have been knocking on my door Saturday. So, this company managed to annoy me and I am telling others to think twice about calling for service. Who trains sales people to be so pushy? The marketing strategy only pushed away a client and whoever else cares to listen to me.