screamingflea
6-13-11, 2:35pm
I have a tendency to cry from the rooftops when I have a bad customer service experience, so I want to make up for it now.
Several months ago I bought a brand new iron at Goodwill, still in its original packaging. I despise ironing with an unholy passion, so I was in no hurry to break it in. In fact, I only just pulled it off the shelf for the first time this weekend after several months. I plugged it in and ... ? Nothing. It was way too late to get a refund at Goodwill of course, and I knew Sunbeam wouldn't help me since I bought it from a third party. Still, I called up their CS line to see if I might have missed something in the instructions.
Apparently not. I was honest with the rep on the phone and told her I wasn't asking for a refund, just some guidance in using it. I read some code off its butt for her and she put me on hold for a moment. When she came back, she told me they'd send me a new one for free! :0! So I thanked her profusely and sang her praises in the automated survey at the end.
I'll be buying Sunbeam products for ever and ever from now on. :D
Several months ago I bought a brand new iron at Goodwill, still in its original packaging. I despise ironing with an unholy passion, so I was in no hurry to break it in. In fact, I only just pulled it off the shelf for the first time this weekend after several months. I plugged it in and ... ? Nothing. It was way too late to get a refund at Goodwill of course, and I knew Sunbeam wouldn't help me since I bought it from a third party. Still, I called up their CS line to see if I might have missed something in the instructions.
Apparently not. I was honest with the rep on the phone and told her I wasn't asking for a refund, just some guidance in using it. I read some code off its butt for her and she put me on hold for a moment. When she came back, she told me they'd send me a new one for free! :0! So I thanked her profusely and sang her praises in the automated survey at the end.
I'll be buying Sunbeam products for ever and ever from now on. :D