Zoe Girl
10-3-12, 10:08am
Argh and double argh (not even talk like a pirate day)
I have one credit account for the large amount of dental bills we have. It is a pretty good deal, 0% for a year and we get things taken care of. But I have not been able to log in online since April. I can pay the bill over the phone and get basic account information however I really wanted to see the whole bill ya know. The phone systems send you to the website if you have issues, and the website said my user name/password were incorrect. Any time I have tried the 'forgot username' it has failed to send me the re-set, even after asking my security questions.
So today I got a real live person on the phone!!! Apparently my username was set by the system so it is not the same as all my other accounts. I just had it wrong. Hey that happens, but to be looped through the phone system and the website over and over, a pain in the rear. The lady was nice but I told her to pass on my complaint about the phone system not giving you a person (the number on my card will not give you a real live person, there is another number buried in the website that gave me a person after going through about 5 menu options).
I have one credit account for the large amount of dental bills we have. It is a pretty good deal, 0% for a year and we get things taken care of. But I have not been able to log in online since April. I can pay the bill over the phone and get basic account information however I really wanted to see the whole bill ya know. The phone systems send you to the website if you have issues, and the website said my user name/password were incorrect. Any time I have tried the 'forgot username' it has failed to send me the re-set, even after asking my security questions.
So today I got a real live person on the phone!!! Apparently my username was set by the system so it is not the same as all my other accounts. I just had it wrong. Hey that happens, but to be looped through the phone system and the website over and over, a pain in the rear. The lady was nice but I told her to pass on my complaint about the phone system not giving you a person (the number on my card will not give you a real live person, there is another number buried in the website that gave me a person after going through about 5 menu options).